Orders
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In today's fast-paced world, sometimes it's just comforting to hear a friendly voice on the other end of the line! That's why we want you to know that if you ever feel like placing an order or have any questions, you can simply pick up the phone and give us a call! We are available Monday-Friday,...
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Do you accept purchase orders and/or net30 terms?
Yes, we accept purchase orders from established companies, schools and other organizations on a case by case basis. Here are the steps to order from us using a purchase order: Place your order online at our website by adding your items to the cart and completing the checkout process. This is imp... -
We charge sales tax in these states where we are required to do so. See the list below: Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, Utah, Virginia, West Vi...
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Do You Have a Minimum Order Requirement?
We have no minimum order requirement at this time. -
How do I get a copy of my order receipt/invoice?
When you place your order, an order confirmation email containing a copy of the order, along with product pricing, shipping cost, and tax (if applicable) will be sent to the email address you provide at checkout. That email and also the shipping confirmation email that is sent when your order shi... -
How do I modify or cancel my order?
If you need to modify or cancel your order, you can send us an email to support@partydecorations.com and we will try to get the order cancelled or modified as applicable. Include your order number, first and last name, modification request or reason for cancellation. Keep in mind, orders are aut... -
Lost Package, Damaged or Missing Items
Damaged Items: If you receive damaged products, please email us at support@partydecorations.com. Include your order number, first and last name, and item numbers for products that are damaged or missing from your order. We will work with you to ensure the damaged items are replaced or refunded t... -
If you have placed an order and need to modify it by adding or removing items, making an address correction, etc, please email us at support@partydecorations.com with the requested changes as soon as possible. Be sure to include your order number, first and last name and telephone number. Due to ...
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We do our best to keep our website up to date with the stock status for our products. Due to a high volume of orders, occasionally an item will be listed as "in stock" on our website but found to be out of stock when the order is processed for shipment at our warehouse. In the event this happens,...
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What payment methods do you accept?
We accept the following payment methods at checkout: credit/debit cards: Visa, Mastercard, American Express, Discover, JCB, Diners. We also accept Paypal, Apple Pay and Shopify Pay. Wire transfer option can be used and may be required for some orders shipping overseas.